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titleIssue: I do not see my class(es) in Blackboard Learn.
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titlePossible cause: You are not enrolled in SPIRE.

Resolution: 

Students should double check that they are enrolled in the class in SPIRE. If you're not enrolled you will not see the course in Blackboard Learn. For assistance with registration and enrollment, please contact our Records and Registration office at regoff@cpe.umass.edu or call 413-545-3653.

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titlePossible cause: You are enrolled in SPIRE, but not in Blackboard Learn.

Resolution:

Students should allow up to 24 hours for their course enrollment to update in Blackboard Learn. At this time, SPIRE and Blackboard Learn are not integrated for immediate access.

If a student requires immediate access they should contact elearning@cpe.umass.edu or call 413-545-9583.

Expand
titlePossible cause: Your classes have not opened yet.

Resolution:

Students will not have access to their online course until Preview Week, which begins 7 days prior to the official start date of the course. Students can discover all key dates - the start, end, add/drop, and withdrawal dates - by checking the Academic Calendar or they can check SPIRE for the specific dates for their class(es).

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titlePossible cause: Your online course is in Moodle or hosted elsewhere.

Resolution:

Select Continuing and Professional Education courses will be offered through Moodle or hosted in another content management system of the instructor's preference. Students should check SPIRE or the class listings and information here to determine if their course will be delivered through one of these alternative systems.

Expand
titleIssue: I do not see my class(es) in Blackboard Learn.
Possible CauseResolution
You are not enrolled in SPIRE.Students should double check that they are enrolled in the class in SPIRE. If you're not enrolled you will not see the course in Blackboard Learn. For assistance with registration and enrollment, please contact our Records and Registration office at regoff@cpe.umass.edu or call 413-545-3653. 
You are enrolled in SPIRE, but not in Blackboard Learn.

Students should allow up to 24 hours for their course enrollment to update in Blackboard Learn. At this time, SPIRE and Blackboard Learn are not integrated for immediate access.

If a student requires immediate access they should contact elearning@cpe.umass.edu or call 413-545-9583.

Your classes have not opened yet.

Students will not have access to their online course until Preview Week, which begins 7 days prior to the official start date of the course. Students can discover all key dates - the start, end, add/drop, and withdrawal dates - by checking the Academic Calendar or they can check SPIRE for the specific dates for their class(es).

Your online course is in Moodle or hosted elsewhere.Select Continuing and Professional Education courses will be offered through Moodle or hosted in another content management system of the instructor's preference. Students should check SPIRE or the class listings and information here to determine if their course will be delivered through one of these alternative systems.


 

Info

Students who have not received an email with SPIRE account information should contact OIT (The Office of Information Technologies) by navigating to http://www.oit.umass.edu/support or calling the OIT Help Center at 413-545-9400 (Monday - Friday: 9:00am - 4:45pm EST).

Students and faculty can reset their SPIRE passwords and/or activate their accounts. Further instructions can be found here.

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