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Student Orientation & Resource Area

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Need Help? Technical Support




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If you are new to using Canvas, Blackboard Learn , or Moodle, we encourage you to explore this website, the Student Orientation & Resource Area. It contains tips and video tutorials to help students prepare for their online classes, video tutorials about participating in discussions and more!.

We recommend starting with the Get Ready: Preparing For Your Online Course pages to make sure that you are prepared for the start of your course(s).




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The training resources are helpful as you start your online experiences and learn about how to use your LMS.

However, if you are experiencing technical issues, a 24/7 HelpDesk is available for technical support for Blackboard. You have the options to call, email or chat based on your preference of communication.  Information about the HelpDesk is located:

  1. On the main login page,
  2. On the MyUMassAmherst page within Blackboard,
  3. Within your Blackboard course under “Help & Resources” on your course menu.

If you need technical support for Moodle, UMass IT is available to assist. See information on how to contact IT and their availability at this link.