About Student Training & Technical Support

If you are new to using Canvas, Blackboard, or Moodle, we encourage you to explore this website, the Student Orientation & Resource Area. It contains tips and video tutorials to help students prepare for their online classes.

We recommend starting with the Get Ready: Preparing For Your Online Course pages to make sure that you are prepared for the start of your course(s).

The training resources are helpful as you start your online experiences and learn about how to use your LMS.

However, if you are experiencing technical issues, a 24/7 HelpDesk is available for technical support for Canvas. You have the options to call, email or chat based on your preference of communication.  Information about the HelpDesk is available from the "Help" icon on the sidebar in Canvas. Log into Canvas here.

If you need technical support for Moodle, UMass IT is available to assist. See information on how to contact IT and their availability at this link.
f you need technical support for Blackboard, please email instruct@umass.edu for assistance.