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Student Orientation & Resource Area


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Need Help? Technical Support




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If you are new to using Blackboard Learn or Moodle, we encourage you to explore this website, the Student Orientation & Resource Area. It contains tips to help students prepare for their online classes, video tutorials about participating in discussions and more!

We recommend starting with the Get Ready: Preparing For Your Online Course pages to make sure that you are prepared for the start of the course.




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The training resources are helpful as you start your online experiences and learn about how to use your LMS.

However, if you are experiencing technical issues, a 24/7 HelpDesk is available for technical support for Blackboard. You have the options to call, email or chat based on your preference of communication.  Information about the HelpDesk is located:

  1. On the main login page,
  2. On the MyUMassAmherst page within Blackboard,
  3. Within your Blackboard course under “Help & Resources” on your course menu.

If you need technical support for Moodle, UMass IT is available to assist. See information on how to contact IT and their availability at this link.