Logging into Blackboard Learn
Overview
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Students taking fully online or remote courses through UMass Amherst Continuing and Professional Education can log into Blackboard Learn at https://uma.umassonline.net using their SPIRE username (NetID) and password.
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Access to Blackboard may be affected by COVID-19 testing status. Please see the Campus Health Hub page for more information. |
Why can't I access my online course in Blackboard
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Here are some of the most common reasons why you may not be able to access your online course in Blackboard Learn:
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Possible cause:
Did not receive information regarding the learning management system.
Resolution:
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access Blackboard Learn
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- Your Blackboard
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Resolution:
Blackboard Learn accounts may take up to 2 business days to be created after the time of your enrollment. Please check the email address you provided on your registration, or your university/ student email address, for notification about your Blackboard Learn account. If more than 2 days have passed and you still are unable to log in or have not received an email, please contact elearning@cpe.umass.edu or call 413-545-9583.
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Resolution: Students must activate their SPIRE account and university email account before attempting to log into Blackboard Learn. Students who need to set up a SPIRE account need to contact the OIT Help Center or review the instructions at http://www.oit.umass.edu/accounts/activate-your-account *See the information box below for more details about your OIT account. |
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Resolution: While less likely, it's possible that an unsupported browser is causing a user to see this error. Here is a list of the current supported and compatible browsers for Blackboard Learn. If you experience difficulty in one browser, especially a newer release, you should try accessing Blackboard Learn in another browser or the previous, stable version of your current browser. When accessing Blackboard Learn on a work computer or behind a firewall, sometimes users will not be allowed to log in. Users should check their security settings, or if a work computer, ask their employer's in-house technical support to assist them with adjusting any settings. |
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- account isn't created yet. For new Blackboard users accounts are created after you are enrolled in SPIRE and the course is set up by your instructor.
- Your course is hosted in Moodle. Some classes use the Moodle LMS to host online and remote course content. Check your class schedule in SPIRE. If your course uses a Learning Management System click the LMS icon (
) to be taken to the correct system. - Your access to Blackboard has been suspended until you complete the required asymptomatic COVID-19 testing.
Please go to the Campus Health Hub today to schedule your next test appointment.
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Students who have not received an email with SPIRE account information should contact UMassAmherst IT by navigating to http://www.it.umass.edu/support or calling the OIT IT Help Center at 413-545-9400 (Monday - Friday: 9:00am - 4:45pm EST). Students and faculty can reset their SPIRE passwords and/or activate their accounts. Further instructions can be found here. |
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Related Articles
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Blackboard Learn Support Materials
Moodle
SPIRE
Supported Browsers