Logging into Blackboard Learn
Overview
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Students taking fully online or remote courses through UMass Amherst Continuing and Professional Education can log into Blackboard Learn at https://uma.umassonline.net using their SPIRE username (NetID) and password.
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Access to Blackboard may be affected by COVID-19 testing status. Please see the Campus Health Hub page for more information. |
Why can't I access my online course in Blackboard
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Here are some of the most common reasons why you may not be able to access your online course in Blackboard Learn:
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| title | Issue: I don't know where to access my online course. |
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Did not receive information regarding the learning management system.
Resolution:
Almost all of the fully online classes offered through Umass Amherst and C&PE are hosted in Blackboard Learn. You can also access Blackboard Learn via the link in your SPIRE schedule or on the UMass Homepage by clicking on the link to UMassOnline in the upper right area of the page.
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| title | Issue: Receiving error at login page: "Could not login. Valid authentication credentials were not provided." |
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- Your Blackboard
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Resolution:
Blackboard Learn accounts may take up to 2 business days to be created after the time of your enrollment. Please check the email address you provided on your registration, or your university/ student email address, for notification about your Blackboard Learn account. If more than 2 days have passed and you still are unable to log in or have not received an email, please contact elearning@cpe.umass.edu or call 413-545-9583.
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Resolution: Students must activate their SPIRE account and university email account before attempting to log into Blackboard Learn. Students who need to set up a SPIRE account should contact the IT Help Center or review the instructions at http://www.oit.umass.edu/accounts/activate-your-account *See the information box below for more details about your IT account. |
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Resolution: While less likely, it's possible that an unsupported browser is causing a user to see this error. Here is a list of the current supported and compatible browsers for Blackboard Learn. If you experience difficulty in one browser, especially a newer release, you should try accessing Blackboard Learn in another browser or the previous, stable version of your current browser. When accessing Blackboard Learn on a work computer or behind a firewall, sometimes users will not be allowed to log in. Users should check their security settings, or if a work computer, ask their employer's in-house technical support to assist them with adjusting any settings. |
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- account isn't created yet. For new Blackboard users accounts are created after you are enrolled in SPIRE and the course is set up by your instructor.
- Your course is hosted in Moodle. Some classes use the Moodle LMS to host online and remote course content. Check your class schedule in SPIRE. If your course uses a Learning Management System click the LMS icon (
) to be taken to the correct system. - Your access to Blackboard has been suspended until you complete the required asymptomatic COVID-19 testing.
Please go to the Campus Health Hub today to schedule your next test appointment.
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Students who have not received an email with SPIRE account information should contact UMassAmherst IT by navigating to http://www.it.umass.edu/support or calling the OIT IT Help Center at 413-545-9400 (Monday - Friday: 9:00am - 4:45pm EST). Students and faculty can reset their SPIRE passwords and/or activate their accounts. Further instructions can be found here. |
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Related Articles
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Blackboard Learn Support Materials
Moodle
SPIRE
Supported Browsers